Making services work for poor people

accountability action Africa agencies approach areas associated average Bangladesh benefits better budget capacity central citizens civil clients clinics contracts costs countries create decentralization deliver Development difficult donors Economic effective ensure evaluation expenditure facilities failures financing funds goals greater groups growth health services higher households impact implementation improve incentives income increase India individual institutional International less measures ment monitoring mortality operating organizations outcomes participation percent performance policymakers political politicians poor poorest population poverty primary problems projects providers public sector reach reduce reforms relationships Report requires responsibility rural sanitation sector service delivery social Source spending strengthen success surveys teachers tion transfers United universal vices voice World Bank